Product Support
    OOMR
   OOMR Assistant
   Orion Survey
Service Support
   Hosting
   Development
  

Hosting Support

Have a question about Hosting with Orion? If you don't find an answer to your question in the FAQs below, or you would simply like confirmation of your understanding, please contact us via email or phone.
Email: support@oriondevel.com. This is the best route for asking questions and receiving documented answers.
Phone: 973-228-7843. If you don't get through immediately, leave a message in the tech support voice mailbox and we will get back to you promptly.

FAQ: Email Setup
Q: How do I setup my email reader using the account information you provided?

A: Each mail reader is different, but they all are setup basically the same way. We have provided screen shots of a typical setup using Microsoft Outlook. But it is worth the time for you to understand the various pieces - especially if you're not using Outlook. It's definately NOT rocket science, and just requires a little bit of time. Please read through these definitions...

For each email account we gave you, you have been provided with the following pieces of information: Email Address, Account Name (or User Name) and Account Password -

Email Address. This is the email address name you asked us to setup for you. This is piece that looks like something like this: "myname@mydomain.com". You will enter this in your mail reader for each email account you setup.

Account Name. This is the name that is actually used internally by the mail system. For each email address you have been given, you have one Account Name. These might look someone like this: "mydom00, mydom01, mydom02" , etc. - one for each email address you have. You will enter this account name into your mail reader for each email account you setup. Be sure to write this information down and save it in a safe place. While we will do what we can to help you retrieve this information if you lose it, it will be a lot less frustrating for you if you keep this in a safe place for future reference!

Account Password. This is the password used to access your email account. You will enter this account password into your mail reader for each email account you setup. Be sure to write this information down and save it in a safe place. While we will help you retrieve this information if you lose it, it will be a lot less frustrating for you if you keep this in a safe place for future reference!

You have also been provide with the name of a POP3 mail server. This is the host and domain name of the server that will hold incoming email delivered to you, and will most likely be: "mail.hicom.net". It might also have been delivered as an IP address, which will look something like this: 208.245.180.8. You must enter this information into your mail reader for each email account you setup.

Finally, you must provide the name of an SMTP mail server. This is the host and domain name of the server that will be used to send outgoing email. This name will depend on the internet provider that you use at home or at work. For example, if you are using Comcast as your provider, the SMTP address will most likely be: "mail.comcast.net". If you are using Optimum Online, the SMTP address might be: "mail.optonline.net". You must enter this information into your mail reader for each mail account you setup. (Please note: We cannot know or list the names of all internet service providers that you might use, so please consult with your provider to obtain this information, if you do not know it).

Click here for a step by step illustration of email account setup under Microsoft Outlook 2003
Copyright (C) 2005,2006,2007,2008,2009,2010, by Orion Development Corporation.  All Rights Reserved. 973-866-5096