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Orion Survey Support

Have a question about Orion Survey? We encourage you to read through the FAQs below. If you don't find what you're looking for, or you would simply like confirmation of your understanding, please contact us via email or phone.
Email: This is the best route for asking questions and receiving documented answers.
Phone: 973-228-7843. If you don't get through immediately, leave a message in the tech support voice mailbox and we will get back to you promptly.

FAQ: General
Q: How can I access Orion Survey? I see information about it on your website, but I don't see any way to actually subscribe to the service! Please advise...
A: Orion Survey is planned for release in September or early October of 2005. At that time, you will be able to subscribe to the service by simply following links on Orion's web site.
In the mean time, if you have questions or suggestions, please feel free to get in touch with us using any of the contact information provided on this support page.

Q: What will it cost to subscribe to Orion Survey? Is there a per-survey or per-transaction fee?
A: We are still working on a pricing model for Orion Survey. That being said, we anticipate two levels of subscription: Annual subscriptions with liberal usage terms or per-survey deployment payments. Please stop back to visit the Orion Survey page to check on pricing information. We will be updating this page with pricing information as plans are established.

Q: Online surveys are a dime a dozen. What makes Orion Survey different from the others? Why would we chose yours over another solution?
A: Without letting the cat completely out of the bag, suffice it to say that the flexibility and economy afforded by Orion Survey sets it apart from any other service of it's kind on the web.
Where flexibility is concerned, you will have more options how you use Orion Survey than any other service, both in terms of content and deployment platforms.
When it comes to economy, your investment in time and money to define your surveys will go a lot further than other services. Our cohesive architecture, and vision for schema based survey definitions will allow you to leverage your surveys across a broader audience, on more platforms, in more ways - than anything else that exists today.
Stay tuned: We are committed to making Orion Survey a comprehensive platform for data collection and analysis that can be used for the simplest to the most complex data collection and work-flow scenarios.

Q: What about reporting with Orion Survey? Your site doesn't provide much information on this.
A: Reporting is an integral feature of Orion Survey accessible by authorized personnel as defined by your site administrator. You will also have the option of providing reporting capabilities to non-adminstrative users (including your respondant population) if desired. This will include both formatted/graphical reports as well as data export for use with systems external to Orion Survey (such as your interal systems or your partners systems).
Orion Survey will come bundled with a set of standard reports that allow you to consolidate and aggregate statistics from your user population as well as the option to define more complex or customized reports, as your business needs dictate.
Please stop back to visit the Orion Survey page for more detail on Orion Survey Reporting Services. We will be updating this page regularly, as the system services are finalized.

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